Legal

Privacy Policy

Last updated: 31 July 2026

Petsify is built around care, not surveillance. We collect the minimum we need to keep your pack in sync, we never sell your data, and you can delete everything at any time. This policy explains what we hold and why, in plain language.

1. Who we are

Petsify ("we", "us", "our") provides a mobile application for households and care groups to track pet care together. This policy applies to the Petsify iOS app and the getpetsify.com website. If you have questions, contact us at support@getpetsify.com.

2. Information we collect

Account information

You can create an account in one of two ways:

Sign in with Apple. We receive an Apple identifier and, if you choose to share it, your name and email (or Apple's private relay email). We never receive your Apple password.
Email and password. We store your email address and a securely hashed version of your password. We can never see your actual password, and we recommend using a unique one.

You can change your account details, or delete your account entirely, at any time from within the app — see Account deletion below.

Pet and activity data

This is the data you create: pet profiles (name, species, breed, weight, accent colour), and activity logs such as feeding, walks, medications, grooming, vet visits and weigh-ins. This data is the heart of the app and is yours.

Pack data

When you join or create a pack, members of that pack can see the pets and activity logs shared within it, along with who logged each activity.

What we collect, and why

Data	Purpose	Notes
Email	Account, sign-in, support	Email/password accounts, or your Apple private relay email
User content	Pet profiles, care logs, schedules	Shared only within invited household packs
Photos	Pet profile images	Photo library picker only — there is no public gallery
Location	Walk routes and distance	When-in-use only, and only while you're logging or recording a walk
Calendar	Vet appointments (optional)	Only if you choose to add an appointment to your calendar
Push tokens	Care reminders, birthday notifications	You can disable notifications any time in Settings
Purchases	Subscription entitlement	Billed by Apple; we store only your entitlement state, not payment details
Diagnostics	Optional error reports	Only sent when you tap "Report error" on an error banner

What we don't do

We do not sell your personal data.
We do not use cross-app tracking or advertising identifiers.
We do not use third-party analytics or advertising SDKs.
We do not publish your content publicly.

3. How we use your information

To provide core features: logging, syncing and sharing pet care within your packs.
To generate breed-aware recommendations and care reminders.
To sync your data across your devices and your pack members.
To keep the app secure, stable and free of abuse.
To respond to support requests you send us.

We do not sell your personal data, and we do not use your pet data for advertising.

4. How your data is shared

Your data is shared only with the pack members you invite. We use trusted infrastructure providers (for hosting, authentication and crash reporting) who process data on our behalf under strict agreements. We may disclose information if required by law.

5. Data retention

We keep your data for as long as your account is active. You can delete individual pets and logs at any time from within the app. To remove everything, delete your account entirely — see Account deletion below.

6. Account deletion

You can permanently delete your Petsify account at any time. Deletion is initiated in the app — that's the primary way to do it. The email option further down exists only for when you can't access the app.

How to delete your account (in the app)

Open Petsify on your iPhone (or iPad).
Go to Settings.
Tap Account & sync.
Scroll to Danger zone.
Tap Delete account.
Read what will be deleted.
Re-authenticate:
- Email/password accounts: enter your current password.
- Apple-only accounts: tap Sign in with Apple to verify.
Type DELETE in the confirmation field.
Tap Delete my account.

After deletion, you are signed out and returned to the sign-in screen.

What is deleted

Your Petsify account and profile
Push notification tokens and notification preferences
Care logs you created
Your membership in shared packs
Packs where you are the only member (including pets, schedules, and history)

What may remain

Shared packs continue for other family members
Pack ownership may transfer to another family member
App Store subscriptions are not cancelled by deleting your account — cancel these separately in Apple Subscriptions

Timeline

Deletion is immediate after you confirm in the app — there is no grace period or reactivation.

If you cannot access the app

Email support@getpetsify.com with the subject "Account deletion request" and the email address on the account. We will verify ownership and process the request.

Sign in with Apple

If you used Sign in with Apple, we revoke your Apple authorization as part of account deletion where possible.

7. Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to certain processing. To exercise any of these rights, email support@getpetsify.com. We comply with the UK GDPR, EU GDPR and CCPA where applicable.

8. Children

Petsify is not directed at children under 13 (or the minimum age in your country). We do not knowingly collect data from children. Families are welcome to log care for pets, but accounts are intended for adults.

9. Security

Data is encrypted in transit and at rest. Access to production systems is restricted and audited. No system is perfectly secure, but we take reasonable steps to protect your information.

10. International transfers

Your data may be processed in countries other than your own. Where it is, we use appropriate safeguards such as standard contractual clauses.

11. Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify you in the app or by email. The "last updated" date above always reflects the current version.